收到亚马逊调查产品通知，请问现在需要做什么吗？还是就等亚马逊调查结果？这种调查封ASIN的概率高吗？如果封了以后可以补救吗？NCX比例 3% 
产品退货率 4.5%

Hello from Fulfillment by Amazon,
We are reviewing your inventory for ASIN xxxxxx due to an influx of negative customer return comments. This ASIN may be suspended after for further investigation if customers continue to report issues with your ASIN offer at a consistent rate. 
At this point your offer is not suspended, however, we are reviewing your inventory based on the negative customer return comments. 
 
For this investigation, we have identified compatibility issues based on the following customer comments: 
item not compatible 
 
Amazon is dedicated to customer satisfaction and our team is working to troubleshoot this issue for you. Reviewing your offer involves checking a sample of your inventory to verify customer reported issues and ensure that units in our fulfillment centers are satisfactory and meet customer expectations based on what is displayed on the listing page. 
 
If an issue is found with your inventory during this review, we will move your inventory to reserved status until this issue is resolved. This will enable you to resume sales as soon as possible. From the findings of this assessment, we will notify you if corrective measures are necessary for the rest of your inventory or if more information is required from you to fix any issues potentially found. Please Note: this message pertains solely to this case and is subject to any applicable company policies, restrictions or updates. 
 
Please refer to seller central US marketplace help page: or contact seller support at for more information. 
CA marketplace help page:  or contact seller support at 
for more information.
To contact us again about this issue, please use the Contact Us form in Seller Central using the following link: 
Please note: this e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.