所在分类:  Amazon 所属圈子: Amazon Amazon品牌备案和授权

品牌授权成功 , 但是不能跟卖, 显示 账户不符合要求

发帖10次 被置顶2次 被推荐0次 质量分0星 回帖互动29次 历史交流热度10.81% 历史交流深度0%
品牌授权给小号,直接授权的管理员,也显示授权成功了, UPC 豁免也成功了,但是小号跟卖的时候需要批准, 点击申请批准,直接弹出“账户不符合要求”,没有任何提交资料的入口, 开了无数的case, 一直得不到解答, 一直在等回复,哪位大神碰到过这种情况?(PS:该品牌某些ASIN参加了透明计划,但是跟卖的ASIN 是没有参加透明计划的ASIN)
 
https://assert.wearesellers.com/questions/20230616/bde43bd40411af40f0ccccdaa30d3c28.png
 
但是跟卖的时候依然出现这个问题:
 
 

https://assert.wearesellers.com/questions/20230614/07c0ae1e60f4050e75a5afa4e7146ff1.png https://assert.wearesellers.com/questions/20230614/bfb042350a1985e0c4f863934f284fe2.png
 
品牌团队那里也开了case , 得到这样的回复:

We're truly sorry to hear about your experience in this regard. This is Mohit, the associate that has been assigned to your case.

We understand that you are unable to update the information on your listings, unable to create A+ content and Store of the brand XXXXXX, and we acknowledge how frustrating this could be for you. Rest assured, we are willing to help you with this.

Upon checking, we see that you are writing to us from a brand registry account.

We would like to inform you that Brand Registry account or Rights owner accounts do not have the following features:

- Add and update products
- Manage stores
- Add A+ content and videos, Brand Analytics, Advertising, Amazon Vine etc
- Sponsored Brands

Brand registry account is exclusively used only to manage brands and report violations.

As you are writing to us from a Brand registry account, we are unable to troubleshoot the issue and fix the error. Selling accounts which are linked to Brand registry accounts have the ability to manage stores and other features.

Therefore, we request you to contact us from your selling account so that we can efficiently troubleshoot the issue and fix it for you. Kindly ask the seller support team to transfer the case to brand registry support team for further investigation.

Once you create a case through seller central account, our brand registry team will assist you with your concerns.

Note: For future we suggest you to contact us from your selling account for issues related to listings, stores and Enhanced brand content and make use of your Brand registry account exclusively to manage roles and report violations.

We regret any inconvenience this may have caused you and appreciate your understanding in this regard.

Have a nice day!
已邀请:

商标专利版权-yuki - 亚马逊商标专利版权申请,小号VX:CADMON2023,VX:CADMON456,,QQ:3003127721

赞同来自:

你可以参考这个帖子,试试添加销售账户和角色
 
看case内容好像说你这个品牌是没有添加销售账户的
 
新版5461:https://www.wearesellers.com/question/68078
 
如果添加销售账户显示滥用行为参考这个:https://www.wearesellers.com/article/paid/25

商标专利版权-yuki - 亚马逊商标专利版权申请,小号VX:CADMON2023,VX:CADMON456,,QQ:3003127721

赞同来自:

你可以参考这个帖子,试试添加销售账户和角色
 
看case内容好像说你这个品牌是没有添加销售账户的
 
新版5461:https://www.wearesellers.com/question/68078
 
如果添加销售账户显示滥用行为参考这个:https://www.wearesellers.com/article/paid/25

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