所在分类:  Amazon 所属圈子: Amazon Amazon销售和运营

节点跟产品毫无关系,开case客服拒绝修改怎么解决?

发帖106次 被置顶1次 被推荐0次 质量分1星 回帖互动557次 历史交流热度17.01% 历史交流深度0%
已经开了几天的case了,但是客服仍然说节点团队审核过节点,认为节点正确无法更换:
Hello from Amazon Selling Partner Support,
I can see that the issue has caused frustration. Please do not worry. I will be glad to assist you to address the issue highlighted. This is Sricharan, and it will be a pleasure to personally assist you today on your request. Based on the information provided, I understand that you had questions regarding updating the browse node path for the ASIN xxxxxxx. I will be happy to look into your request. I clearly understand that this is very frustrating and annoying as well. Thank you for bringing this to our attention. I realize the importance that this has for you, and i will gladly help you to achieve the best resolution possible and give you the details behind every decision mentioned in this case. My apologies that you did not get the desired resolution. After detailed review for the case, we have identified that we cannot make any changes you have requested. Please be know that we regret to inform you that we cannot work on this update as we have reviewed your suggestion and are unable to accept the suggested category browse node change to ASIN: xxxxxxx. We regret to inform you that this product is assigned to the current category based on the detail page and how Amazon customers find products through search and browse. So the categorization of ASIN - xxxxxxxx has been reviewed by our category teams and the current category is appropriate for this product. We appreciate your patience during the interim. Thank you for your understanding and cooperation. We value your business and wish you a great day! To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction. Were you satisfied with the support provided?
 
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首先,你要看一下是不是你的链接出单来源的问题,现在客服都是会说根据出单来源定类目的,你可以先把你想放的新类目,用产品开类目定位广告,等出一定单量之后,然后再下载那个类目节点的模板刷,这个时候刷不过来,就再找客服,刷成功的几率会大很多
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