亚马逊货件已送达亚马逊仓库但是一直未登记，现在货物丢了亚马逊拒绝我的索赔怎么处理？
 
货件页面物品信息状态栏那里显示“调查已完成 - 已清点并确认货件内容”
然后提交发票，签收单的地方可以上传文档，但是无法提交，点击预览之后显示的是：
未提供状态/操作
请在“状态/需操作”列下方为每件商品选择一个选项，以提交此请求。
 
也就是说我无法在货件页面这个地方发起索赔。 所以我直接开case发起索赔，但是却收到以下回复：

Hello from Amazon Selling Partner Support,

Thank you for your patience while we review your shipment xxxxxxxx. I know that this is important to your business.

When we receive shipments with quantity discrepancies, we automatically initiate a review on your behalf for the items. As part of this review, we perform a second, physical count to reconfirm the quantity of the items received. Items are marked "Investigation Completed–shipment contents counted and confirmed" when we have completed the review.

We have completed an additional check in response to your request. We have no record of receiving the following expected items:

xxxxxxxxx/250
 
我的货物是确定送达了亚马逊仓库的，LBE1这个仓库，这个仓库最近一直都存在签收慢的情况，但是这次我的货直接给我整丢了，现在我还有什么办法拿到赔偿呢？