社区 发现 Amazon 服装产品遇到ASIN –BXXXXXX ...
服装产品遇到ASIN –BXXXXXX Investigation，这次直接把我们的库存给弄到预留中了，非要我们在48小时内改一下尺寸表，并且告诉我们如果我们不做任何修改后续在遇到就删 listing 而不是之前的移除你的库存什么的......
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Hello from Amazon,
We are notifying you about the negative customer return comments for your offer of ASIN BXXXXXXX. Please update the size and fit-related information in your listing to prevent a poor customer experience in the future.
We have identified sizing/fit/style issues based on the following customer comments:
This fell too short on waist
to short length.
It wasn't long enough.
Also the vents are smaller
To small under the arms
What information must I submit?
As we were unable to obtain the correct size chart information, we are asking that you provide a size chart that can be used to update your listing to correctly represent the size and fit of your product. If you have other relevant information such as waist, hip, chest/bust, heel to toe information, please provide that detail as well.
Because you are the brand-registered seller for this ASIN, we wanted to give you the opportunity to make the changes yourself first. This will ensure that the changes are done to your satisfaction. Please perform the above-mentioned changes within the next 48 hours and provide us with a confirmation.
Please note we have moved your inventory to reserved status until this issue is resolved. This will enable you to resume sales as soon as possible.
This case will remain open for 48 hours while we await your response. Your prompt attention to this matter can help ensure positive customer experiences that will contribute to your success with FBA.
What happens if I do not submit the requested information?
If you do not make the requested updates and you continue to receive customer complaints, your listing may be removed.
服装类产品。
以前遇到这类ASIN –BXXXXXX Investigation都是产品正常售卖，库存在售状态并且不下架。亚马逊库存调查个几天，然后就case结束。
这次直接把我们的库存给弄到预留中了，非要我们在48小时内改一下尺寸表，并且告诉我们如果我们不做任何修改后续在遇到就删listing而不是之前的移除你的库存什么的。
这种ASIN –BXXXXXX Investigation一般都是亚马逊买家之声退货率高并有评价造成的。（尺寸表中的尺寸数据没有问题的）
之前都是调查一波就能恢复，但是这次什么情况？亚马逊改了处理方式了？
1.后续怎么操作才能预防ASIN –BXXXXXX Investigation？
2.这次我是否需要修改尺寸表中对应信息？（尺寸表中的尺寸数据没有问题的）如果要改尺寸信息，我是通过买家之声中-查看详情-解决问题中修改哪几项？“编辑商品信息”直接改个图片完事了还是“更新您商品的尺码表信息。”？
3.如果修改了listing尺寸信息，我需要怎么回复case”ASIN –BXXXXXX Investigation“？有没有什么POA模板参考下？
4..还是说不用理会？如果不用理会，以后再次出现这种情况并被删除listing怎么办？
We are notifying you about the negative customer return comments for your offer of ASIN BXXXXXXX. Please update the size and fit-related information in your listing to prevent a poor customer experience in the future.
We have identified sizing/fit/style issues based on the following customer comments:
This fell too short on waist
to short length.
It wasn't long enough.
Also the vents are smaller
To small under the arms
What information must I submit?
As we were unable to obtain the correct size chart information, we are asking that you provide a size chart that can be used to update your listing to correctly represent the size and fit of your product. If you have other relevant information such as waist, hip, chest/bust, heel to toe information, please provide that detail as well.
Because you are the brand-registered seller for this ASIN, we wanted to give you the opportunity to make the changes yourself first. This will ensure that the changes are done to your satisfaction. Please perform the above-mentioned changes within the next 48 hours and provide us with a confirmation.
Please note we have moved your inventory to reserved status until this issue is resolved. This will enable you to resume sales as soon as possible.
This case will remain open for 48 hours while we await your response. Your prompt attention to this matter can help ensure positive customer experiences that will contribute to your success with FBA.
What happens if I do not submit the requested information?
If you do not make the requested updates and you continue to receive customer complaints, your listing may be removed.
服装类产品。
以前遇到这类ASIN –BXXXXXX Investigation都是产品正常售卖，库存在售状态并且不下架。亚马逊库存调查个几天，然后就case结束。
这次直接把我们的库存给弄到预留中了，非要我们在48小时内改一下尺寸表，并且告诉我们如果我们不做任何修改后续在遇到就删listing而不是之前的移除你的库存什么的。
这种ASIN –BXXXXXX Investigation一般都是亚马逊买家之声退货率高并有评价造成的。（尺寸表中的尺寸数据没有问题的）
之前都是调查一波就能恢复，但是这次什么情况？亚马逊改了处理方式了？
1.后续怎么操作才能预防ASIN –BXXXXXX Investigation？
2.这次我是否需要修改尺寸表中对应信息？（尺寸表中的尺寸数据没有问题的）如果要改尺寸信息，我是通过买家之声中-查看详情-解决问题中修改哪几项？“编辑商品信息”直接改个图片完事了还是“更新您商品的尺码表信息。”？
3.如果修改了listing尺寸信息，我需要怎么回复case”ASIN –BXXXXXX Investigation“？有没有什么POA模板参考下？
4..还是说不用理会？如果不用理会，以后再次出现这种情况并被删除listing怎么办？
倒计时：
3 个回复
leronLU - 烟火的尘埃
赞同来自:
2、不用修改任何尺寸数据。直接把尺码图上传回复对应的case，并说明是这个asin的尺码表就好了。
leronLU - 烟火的尘埃
赞同来自:
2、不用修改任何尺寸数据。直接把尺码图上传回复对应的case，并说明是这个asin的尺码表就好了。