社区 发现 Amazon 小号用了2个月，前几天突然被封号了，大佬...
小号用了2个月，前几天突然被封号了，大佬们帮忙看看还有没有的救。申诉了一次不过（有提到协议3），请大佬们帮忙分析
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小号用了2个月，期间有一个绩效（变体违规）但已经申诉回来，健康分200. 前几天信用卡扣款没过，然后几天后突然被封号了（没有说明封号的原因），申诉了一次不过（提交申诉以后一分钟秒回，有提到协议3），请大佬们帮忙分析一下：
1. 是不是信用卡扣费没过的原因导致第一次被封？
2. 是不是提交的水电账单材料问题，导致申诉没过，还提到了协议3
2. 还有没有救？
第一封邮件：
Hello,
Your Amazon.com Seller account has been deactivated. Your listings have been removed. Please ship any open orders to avoid further impact to your account. 90 days after receiving this notification, you may request a funds disbursement by contacting disbursement-appeals@amazon.com. We will conduct a separate investigation to evaluate your account and if we find that you have engaged in deceptive, fraudulent, or illegal activity, or have abused our system or repeatedly violated our policies which protect our customers and selling partners, we may withhold some or all of the funds in your account.
Why is this happening?
We were unable to verify information related to your seller account, or did not receive any new information regarding your listings or selling history.
You can view your account performance (https://sellercentral.amazon.c ... _em_ap) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- iOS App (https://itunes.apple.com/us/ap ... mt%3D
-- Android App (https://play.google.com/store/ ... Den_US)
We may not respond to further emails about this issue.
Sincerely,
Seller Performance Team
Amazon.com
申诉后的第二封邮件：
您好！
感谢您提交申诉。我们收到了您提交的信息，但目前这些信息不足以让我们重新激活您的账户。
我们随时为您提供帮助
要详细了解我们的要求，请参阅《亚马逊服务商业解决方案协议》：
https://sellercentral.amazon.com/gp/help/G1791
如果您对我们的政策或要求提供的信息有疑问，可以联系我们：
https://sellercentral.amazon.com/cu/contact-us
您的账户被错误停用？
如果您认为我们的决定有误，请前往卖家平台的“账户状况”页面顶部的横幅，单击“重新激活账户”，然后提交说明：
https://sellercentral.amazon.c ... em_ap
您的说明应包含以下信息：
-- 您认为自己的账户并未违反《亚马逊服务商业解决方案协议》第 3 条的理由
-- 证明您的账户符合《亚马逊服务商业解决方案协议》第 3 条的证据
您可以通过两种方式查看账户绩效：一是使用 iOS 或安卓设备在亚马逊卖家应用的主屏幕上选择“账户状况”；二是访问卖家平台中的“账户状况”页面：
https://sellercentral.amazon.c ... em_ap。
“账户状况”页面会根据您在亚马逊商城销售商品所需达到的绩效指标和要遵守的政策显示您账户的表现情况。
-- 下载适用于 iOS 的亚马逊卖家应用：
https://itunes.apple.com/us/ap ... 41485
-- 下载适用于安卓的亚马逊卖家应用：
https://play.google.com/store/ ... en_US
此致
卖家绩效团队
Amazon.com
1. 是不是信用卡扣费没过的原因导致第一次被封？
2. 是不是提交的水电账单材料问题，导致申诉没过，还提到了协议3
2. 还有没有救？
第一封邮件：
Hello,
Your Amazon.com Seller account has been deactivated. Your listings have been removed. Please ship any open orders to avoid further impact to your account. 90 days after receiving this notification, you may request a funds disbursement by contacting disbursement-appeals@amazon.com. We will conduct a separate investigation to evaluate your account and if we find that you have engaged in deceptive, fraudulent, or illegal activity, or have abused our system or repeatedly violated our policies which protect our customers and selling partners, we may withhold some or all of the funds in your account.
Why is this happening?
We were unable to verify information related to your seller account, or did not receive any new information regarding your listings or selling history.
You can view your account performance (https://sellercentral.amazon.c ... _em_ap) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- iOS App (https://itunes.apple.com/us/ap ... mt%3D
-- Android App (https://play.google.com/store/ ... Den_US)
We may not respond to further emails about this issue.
Sincerely,
Seller Performance Team
Amazon.com
申诉后的第二封邮件：
您好！
感谢您提交申诉。我们收到了您提交的信息，但目前这些信息不足以让我们重新激活您的账户。
我们随时为您提供帮助
要详细了解我们的要求，请参阅《亚马逊服务商业解决方案协议》：
https://sellercentral.amazon.com/gp/help/G1791
如果您对我们的政策或要求提供的信息有疑问，可以联系我们：
https://sellercentral.amazon.com/cu/contact-us
您的账户被错误停用？
如果您认为我们的决定有误，请前往卖家平台的“账户状况”页面顶部的横幅，单击“重新激活账户”，然后提交说明：
https://sellercentral.amazon.c ... em_ap
您的说明应包含以下信息：
-- 您认为自己的账户并未违反《亚马逊服务商业解决方案协议》第 3 条的理由
-- 证明您的账户符合《亚马逊服务商业解决方案协议》第 3 条的证据
您可以通过两种方式查看账户绩效：一是使用 iOS 或安卓设备在亚马逊卖家应用的主屏幕上选择“账户状况”；二是访问卖家平台中的“账户状况”页面：
https://sellercentral.amazon.c ... em_ap。
“账户状况”页面会根据您在亚马逊商城销售商品所需达到的绩效指标和要遵守的政策显示您账户的表现情况。
-- 下载适用于 iOS 的亚马逊卖家应用：
https://itunes.apple.com/us/ap ... 41485
-- 下载适用于安卓的亚马逊卖家应用：
https://play.google.com/store/ ... en_US
此致
卖家绩效团队
Amazon.com
倒计时：
15 个回复
匿名用户
赞同来自: 跨境实战
话说回来，你这个是协议3，申诉的概率是很低的。
祝好运！