Dear Seller,

Your Amazon Seller account has been permanently deactivated. Your listings have been removed from our site.

Why is this happening?
You have deceptively listed N95 or similar masks in our consumer store. This product type is currently restricted from sale on Amazon.com. Items sold on Amazon.com must adhere to all applicable laws and Amazon’s policies.

How do I reactivate my account?
To reactivate your selling account, please submit evidence or documentation demonstrating that your account has not violated our Restricted Products policy.

How do I send the required information?
To submit this information, please reply to this message. You may also visit the Performance Notifications page under the Performance section of your account, find this message, and click the Appeal button.

What happens if I do not send the required information?
If we do not receive the required information your account will remain deactivated and we may permanently withhold any payments to you. You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please send an email to payments-funds@amazon.com.

Has your account been deactivated in error?
- If you believe the products that caused your account deactivation are permitted for sale on Amazon, please include evidence or documentation demonstrating that your account has not violated our restricted products policy and we will investigate your concern.
- If we confirm your account has violated our restricted products policy your account will remain deactivated.