社区 发现 Amazon 被亚马逊自动识别到侵权大牌，供应链视频验...
被亚马逊自动识别到侵权大牌，供应链视频验证后没有品牌的授权书能继续申诉下去吗
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我最近几年美国加拿大站一直卖的玩具带有史迪奇和星巴克的小配件（显示在主图，但是没有在文案提到），店铺其中有在售商品Sku 22个，侵权的4个。很早就不卖的未在售Sku几十个，侵权的七八个，因为很多卖家都在卖所以一直没在意这个
上个月7月31号收到美国亚马逊邮件说系统识别到我有几个Asin涉嫌侵权要身份和供应链验证，在之后一直都是通过邮箱申诉，店铺后台一切正常，并且状况页面上也没有任何提示，只是4个侵权的Asin美国和加拿大库存被划到预留中，然后这4个Asin显示缺货
Dear Seller,
We have temporarily deactivated your ASINs referenced in this email due to concerns that the ASINs are misbranded or infringing on third-party intellectual property rights. We leveraged a combination of automated means and expert human review to identify this issue and make this decision. You should not relist any products, ASINs, or brands currently under review during this period. If you have FBA inventory of the items causing the complaints, they are currently ineligible for removal. Funds will not be transferred to you but will stay in your account while we work with you to address this issue.
Why is this happening? We have concerns that the referenced ASINs you are listing may be non-compliant with Amazon's policies due to misbranding, unauthorized trademark use, or possible infringement of third-party intellectual property rights. Amazon takes these matters seriously to protect both our customers and intellectual property rights holders. As part of our standard verification process, we routinely request sellers to provide additional documentation to verify account information, confirm authorization to use specific trademarks or copyrights, and validate the authenticity and compliance of listed products.
Details of ASINs: B0D4,B0C3,B0C4,B084
How do I address this issue?
To address this issue, please complete your virtual identity and supply chain verification by accessing the following link and following the on-screen prompts. https://sellercentral.amazon.c ... ender
Who should attend the video verification interview?
The owner and primary operator of this account must participate in the verification interview. If there are additional business partners essential to your operations, they may also attend with documentation proving their affiliation. Employees involved in managing your Amazon selling account can also be present. All attendees must provide valid government-issued identification. Documents demonstrating the employment relationship, such as pay stubs or an employment agreement, must also be presented. You may redact confidential details, such as salary figures or ownership percentages.
Important considerations:
-- During the virtual verification registration, choose the language that matches your native language from the dropdown list. If unavailable, an English interpreter can be used. However, if your native language is on the dropdown list, but you decide to use an interpreter, we won't be able to proceed with the verification.
-- Carefully review the list of required documents for the interview and have them prepared and on hand.
-- Ensure you have a stable and reliable internet connection for the verification process.
Note: Failure to comply with these requirements may lead to the cancellation of your appointment.
You must have a hard copy as well as digital copies of the documents listed below available during the virtual verification.
What happens if I do not complete the verification or submit the requested documents?
If you do not complete the verification, the ASINs will remain inactive. During this time, you will be unable to create removal orders for inventory of the ASIN mentioned in this email that is present in Amazon fulfillment centers. Storage fees will be charged for inventory stored in the fulfillment centers. Funds will not be transferred to you but will stay in your account while we work with you to address this issue. Additionally, within 90 days of initial notification, if we do not receive the requested information or if you cannot demonstrate the provenance of your products, the relevant inventory under review may be disposed of in accordance with section F-7.2 of the "Amazon Services Business Solutions Agreement" and the "Unsuitable inventory investigations policy.
We are here to help:
If you have any questions about this email or our policy, please contact scram-appeals@amazon.com
For more information about the policies behind this decision, check the following resources:
-- "Unsuitable inventory investigations policy" https://sellercentral.amazon.c ... BSZEN
-- "Amazon Anti-Counterfeiting Policy" https://sellercentral.amazon.c ... 65970 -- “Restricted products” https://sellercentral.amazon.c ... 64330
-- "Condition guidelines" https://sellercentral.amazon.c ... 39950
-- "Amazon Services Business Solutions Agreement" https://sellercentral.amazon.c ... G1791
-- "Selling Policies and Seller Code of Conduct" https://sellercentral.amazon.c ... G1801 Thank you, Amazon
我8月4号参加完视频验证后再次收到邮件需要提供文件
"卖家 您好！
感谢您在2025年08月04日 加入视频通话。 要完成身份和供应链验证，请提供以下信息：
-- 营业执照
-- 绑定亚马逊的扣款账号和收款账号的对账单
-- 供应商发票/采购合同及供应链文件
-- 1688 订单下单截图及支付宝付款电子回单
如何发送要求提供的信息？ 请将这些信息提交至 scram-appeals@amazon.com. 我们随时为您提供帮助 如果您有任何问题，请联系我们： https://sellercentral.amazon.com/cu/contact-us
我8月5号回复了这封邮件提交了这些资料 8号亚马逊又发来邮件增加了要提交品牌授权
卖家你好！
感谢您参加2025年8月4日的视频通话。 要完成身份和供应链验证，请提供以下信息：
--营业执照
--将亚马逊的扣除账户与收款人账户关联的声明
--供应商发票/采购合同和供应链文件
--1688 订单截图和支付宝支付电子收据
--品牌所有者的授权书，授权您使用商标、设计、专利或版权的品牌信函。
--品牌所有者授权的文件支持供应商
--许可协议
如何发送所需信息？ 请将此信息提交至scram-appeals@amazon.com。 我们是来帮忙的 如果您有任何疑问，请联系我们： https://sellercentral.amazon.com/cu/contact-us
因为侵权的是大牌 没有品牌授权 我就提交了我自己的品牌证书和重新做的发票写明了第一封邮件提到的ASIN和供应商信息，结果18号收到邮件，反而多了个侵权品牌并且多了七八个我早不卖的ASIN
我们收到了您提交的内容，但需要更多信息和文件才能重新启售您的 ASIN。
我们不接受这些发票，因为我们无法验证供应商或其与所列商品的品牌的关系。请提供由您供应商的供应商或由所列品牌出具的发票、收据、合同、交货单或授权书的副本。
注意： 上述文件必须真实、未经修改，且只能以 PDF、JPG、PNG 或 GIF 格式发送。为便于我们审核，您可以标明或圈出正在接受审核的 ASIN。标明 ASIN 或隐去定价信息不属于修改文件。附件最大不可超过 10MB。
ASIN/品牌详情：
-- ASIN：B0C3,B0D4,B0C4,B084, B085, B08F, B0DQ, B08FF
-- 正在接受审核的品牌：Lilo & Stitch(Disney)
-- ASIN：B07W, B0DQ, B08, B08F
-- 正在接受审核的品牌：Starbucks
如何提交这些信息？ 您可以按照“账户状况”页面横幅中的说明提交这些信息： https://sellercentral.amazon.c ... board
如果我没有发送这些信息，会怎么样？
如果您未提交有效申诉，或者选择不申诉，则相关 ASIN 将继续处于非在售状态。在此期间，您将无法为亚马逊运营中心的库存创建移除订单。对于储存在运营中心的库存，亚马逊将收取仓储费。我们会与您共同解决这个问题。在此期间，资金不会转给您，但会留在您的账户中。此外，如果我们在初次通知发出后的 90 天内没有收到所需信息，或者如果您无法证明商品的来源或真伪，我们可能会根据《亚马逊服务商业解决方案协议》第 F-7.2 条和“不当库存调查政策”的相关规定，弃置正在接受审核的相关库存。此外，我们可能会根据《亚马逊服务商业解决方案协议》第 3 条的规定，撤销您的销售权限。
我们随时为您提供帮助： 如果您对本电子邮件或我们的政策有任何疑问，请联系 scram-appeals@amazon.com
要详细了解我们做出此决定所依据的政策，请查看以下资源：
--“不当库存调查政策” https://sellercentral.amazon.c ... BSZEN
--“亚马逊防伪政策” https://sellercentral.amazon.c ... 65970
--“状况指南” https://sellercentral.amazon.c ... 39950
--“亚马逊服务商业解决方案协议” https://sellercentral.amazon.c ... G1791
--“销售政策和卖家行为准则” https://sellercentral.amazon.com/help/hub/reference/external/G1801
我再次重做了个发票包含了新加的所有ASIN发过去，又收到类似的邮件
我们已经收到了您提交的内容，但需要更多的信息和文件才能重新启动您的ASIN。
我们不接受这些发票，因为我们无法验证供应商或其与所列产品品牌的关系。 请提供供应商供应商或所列品牌签发的发票、收据、合同、交货单或授权书的副本。
Stitch, Starbucks的品牌或版权所有者出具的授权书或许可协议，证明您已获准使用他们的商标或徽标。
注意：这些文件必须是真实的、未经修改的，并且只能以 PDF、JPG、PNG 或 GIF 格式发送。 为了帮助我们审阅，你可以标记或圈出ASIN。目前正在对此进行审查。 标记ASIN或隐藏定价信息不是修改文件的一部分。 附件不得超过 10MB。
ASIN/品牌详情：
-- ASIN：B0C3,B0D4,B0C4,B084, B085, B08F, B0DQ, B08FF
— 品牌正在审查中：Lilo & Stitch（迪士尼）
-- ASIN：B07W, B0DQ, B08, B08F
--品牌正在审查中：星巴克
我该如何提交这些信息？ 您可以按照 “账户状态” 页面横幅中的说明提交此信息： https://sellercentral.amazon.c ... board
如果我不发送这些信息会怎样？
如果您没有提交有效的申诉，或者选择不提出申诉，相关产品ASIN将继续停售。 在此期间，您将无法为亚马逊运营中心的库存创建移除订单。 亚马逊对存储在运营中心的库存收取仓储费。 我们将与您合作解决这个问题。 在此期间，资金不会转移给您，但会留在您的账户中。 此外，如果我们在首次通知后的 90 天内未收到所需信息，或者您无法证明商品的来源或真伪，我们可能会根据《亚马逊服务商业解决方案协议》第 F 节和 “不当库存调查政策” 的相关规定处置受审查的库存。7.2。 此外，我们可能会根据《亚马逊服务商业解决方案协议》第 3 节撤回您的销售权限。
我们在这里为您提供帮助： 如果您对这封电子邮件或我们的政策有任何疑问，请联系 scram-appeals@amazon.com 要详细了解构成我们决策基础的政策，请查看以下资源：
--“不当库存调查政策” https://sellercentral.amazon.c ... BSZEN
--“亚马逊防伪政策” https://sellercentral.amazon.c ... 65970
--“状况指南” https://sellercentral.amazon.c ... 39950
--“亚马逊服务商业解决方案协议” https://sellercentral.amazon.c ... G1791
--“销售政策和卖家行为准则” https://sellercentral.amazon.com/help/hub/reference/external/G1801
请问各位大佬我这还有救吗 没有大牌的品牌授权还能怎么申诉下去？
上个月7月31号收到美国亚马逊邮件说系统识别到我有几个Asin涉嫌侵权要身份和供应链验证，在之后一直都是通过邮箱申诉，店铺后台一切正常，并且状况页面上也没有任何提示，只是4个侵权的Asin美国和加拿大库存被划到预留中，然后这4个Asin显示缺货
Dear Seller,
We have temporarily deactivated your ASINs referenced in this email due to concerns that the ASINs are misbranded or infringing on third-party intellectual property rights. We leveraged a combination of automated means and expert human review to identify this issue and make this decision. You should not relist any products, ASINs, or brands currently under review during this period. If you have FBA inventory of the items causing the complaints, they are currently ineligible for removal. Funds will not be transferred to you but will stay in your account while we work with you to address this issue.
Why is this happening? We have concerns that the referenced ASINs you are listing may be non-compliant with Amazon's policies due to misbranding, unauthorized trademark use, or possible infringement of third-party intellectual property rights. Amazon takes these matters seriously to protect both our customers and intellectual property rights holders. As part of our standard verification process, we routinely request sellers to provide additional documentation to verify account information, confirm authorization to use specific trademarks or copyrights, and validate the authenticity and compliance of listed products.
Details of ASINs: B0D4,B0C3,B0C4,B084
How do I address this issue?
To address this issue, please complete your virtual identity and supply chain verification by accessing the following link and following the on-screen prompts. https://sellercentral.amazon.c ... ender
Who should attend the video verification interview?
The owner and primary operator of this account must participate in the verification interview. If there are additional business partners essential to your operations, they may also attend with documentation proving their affiliation. Employees involved in managing your Amazon selling account can also be present. All attendees must provide valid government-issued identification. Documents demonstrating the employment relationship, such as pay stubs or an employment agreement, must also be presented. You may redact confidential details, such as salary figures or ownership percentages.
Important considerations:
-- During the virtual verification registration, choose the language that matches your native language from the dropdown list. If unavailable, an English interpreter can be used. However, if your native language is on the dropdown list, but you decide to use an interpreter, we won't be able to proceed with the verification.
-- Carefully review the list of required documents for the interview and have them prepared and on hand.
-- Ensure you have a stable and reliable internet connection for the verification process.
Note: Failure to comply with these requirements may lead to the cancellation of your appointment.
You must have a hard copy as well as digital copies of the documents listed below available during the virtual verification.
What happens if I do not complete the verification or submit the requested documents?
If you do not complete the verification, the ASINs will remain inactive. During this time, you will be unable to create removal orders for inventory of the ASIN mentioned in this email that is present in Amazon fulfillment centers. Storage fees will be charged for inventory stored in the fulfillment centers. Funds will not be transferred to you but will stay in your account while we work with you to address this issue. Additionally, within 90 days of initial notification, if we do not receive the requested information or if you cannot demonstrate the provenance of your products, the relevant inventory under review may be disposed of in accordance with section F-7.2 of the "Amazon Services Business Solutions Agreement" and the "Unsuitable inventory investigations policy.
We are here to help:
If you have any questions about this email or our policy, please contact scram-appeals@amazon.com
For more information about the policies behind this decision, check the following resources:
-- "Unsuitable inventory investigations policy" https://sellercentral.amazon.c ... BSZEN
-- "Amazon Anti-Counterfeiting Policy" https://sellercentral.amazon.c ... 65970 -- “Restricted products” https://sellercentral.amazon.c ... 64330
-- "Condition guidelines" https://sellercentral.amazon.c ... 39950
-- "Amazon Services Business Solutions Agreement" https://sellercentral.amazon.c ... G1791
-- "Selling Policies and Seller Code of Conduct" https://sellercentral.amazon.c ... G1801 Thank you, Amazon
我8月4号参加完视频验证后再次收到邮件需要提供文件
"卖家 您好！
感谢您在2025年08月04日 加入视频通话。 要完成身份和供应链验证，请提供以下信息：
-- 营业执照
-- 绑定亚马逊的扣款账号和收款账号的对账单
-- 供应商发票/采购合同及供应链文件
-- 1688 订单下单截图及支付宝付款电子回单
如何发送要求提供的信息？ 请将这些信息提交至 scram-appeals@amazon.com. 我们随时为您提供帮助 如果您有任何问题，请联系我们： https://sellercentral.amazon.com/cu/contact-us
我8月5号回复了这封邮件提交了这些资料 8号亚马逊又发来邮件增加了要提交品牌授权
卖家你好！
感谢您参加2025年8月4日的视频通话。 要完成身份和供应链验证，请提供以下信息：
--营业执照
--将亚马逊的扣除账户与收款人账户关联的声明
--供应商发票/采购合同和供应链文件
--1688 订单截图和支付宝支付电子收据
--品牌所有者的授权书，授权您使用商标、设计、专利或版权的品牌信函。
--品牌所有者授权的文件支持供应商
--许可协议
如何发送所需信息？ 请将此信息提交至scram-appeals@amazon.com。 我们是来帮忙的 如果您有任何疑问，请联系我们： https://sellercentral.amazon.com/cu/contact-us
因为侵权的是大牌 没有品牌授权 我就提交了我自己的品牌证书和重新做的发票写明了第一封邮件提到的ASIN和供应商信息，结果18号收到邮件，反而多了个侵权品牌并且多了七八个我早不卖的ASIN
我们收到了您提交的内容，但需要更多信息和文件才能重新启售您的 ASIN。
我们不接受这些发票，因为我们无法验证供应商或其与所列商品的品牌的关系。请提供由您供应商的供应商或由所列品牌出具的发票、收据、合同、交货单或授权书的副本。
注意： 上述文件必须真实、未经修改，且只能以 PDF、JPG、PNG 或 GIF 格式发送。为便于我们审核，您可以标明或圈出正在接受审核的 ASIN。标明 ASIN 或隐去定价信息不属于修改文件。附件最大不可超过 10MB。
ASIN/品牌详情：
-- ASIN：B0C3,B0D4,B0C4,B084, B085, B08F, B0DQ, B08FF
-- 正在接受审核的品牌：Lilo & Stitch(Disney)
-- ASIN：B07W, B0DQ, B08, B08F
-- 正在接受审核的品牌：Starbucks
如何提交这些信息？ 您可以按照“账户状况”页面横幅中的说明提交这些信息： https://sellercentral.amazon.c ... board
如果我没有发送这些信息，会怎么样？
如果您未提交有效申诉，或者选择不申诉，则相关 ASIN 将继续处于非在售状态。在此期间，您将无法为亚马逊运营中心的库存创建移除订单。对于储存在运营中心的库存，亚马逊将收取仓储费。我们会与您共同解决这个问题。在此期间，资金不会转给您，但会留在您的账户中。此外，如果我们在初次通知发出后的 90 天内没有收到所需信息，或者如果您无法证明商品的来源或真伪，我们可能会根据《亚马逊服务商业解决方案协议》第 F-7.2 条和“不当库存调查政策”的相关规定，弃置正在接受审核的相关库存。此外，我们可能会根据《亚马逊服务商业解决方案协议》第 3 条的规定，撤销您的销售权限。
我们随时为您提供帮助： 如果您对本电子邮件或我们的政策有任何疑问，请联系 scram-appeals@amazon.com
要详细了解我们做出此决定所依据的政策，请查看以下资源：
--“不当库存调查政策” https://sellercentral.amazon.c ... BSZEN
--“亚马逊防伪政策” https://sellercentral.amazon.c ... 65970
--“状况指南” https://sellercentral.amazon.c ... 39950
--“亚马逊服务商业解决方案协议” https://sellercentral.amazon.c ... G1791
--“销售政策和卖家行为准则” https://sellercentral.amazon.com/help/hub/reference/external/G1801
我再次重做了个发票包含了新加的所有ASIN发过去，又收到类似的邮件
我们已经收到了您提交的内容，但需要更多的信息和文件才能重新启动您的ASIN。
我们不接受这些发票，因为我们无法验证供应商或其与所列产品品牌的关系。 请提供供应商供应商或所列品牌签发的发票、收据、合同、交货单或授权书的副本。
Stitch, Starbucks的品牌或版权所有者出具的授权书或许可协议，证明您已获准使用他们的商标或徽标。
注意：这些文件必须是真实的、未经修改的，并且只能以 PDF、JPG、PNG 或 GIF 格式发送。 为了帮助我们审阅，你可以标记或圈出ASIN。目前正在对此进行审查。 标记ASIN或隐藏定价信息不是修改文件的一部分。 附件不得超过 10MB。
ASIN/品牌详情：
-- ASIN：B0C3,B0D4,B0C4,B084, B085, B08F, B0DQ, B08FF
— 品牌正在审查中：Lilo & Stitch（迪士尼）
-- ASIN：B07W, B0DQ, B08, B08F
--品牌正在审查中：星巴克
我该如何提交这些信息？ 您可以按照 “账户状态” 页面横幅中的说明提交此信息： https://sellercentral.amazon.c ... board
如果我不发送这些信息会怎样？
如果您没有提交有效的申诉，或者选择不提出申诉，相关产品ASIN将继续停售。 在此期间，您将无法为亚马逊运营中心的库存创建移除订单。 亚马逊对存储在运营中心的库存收取仓储费。 我们将与您合作解决这个问题。 在此期间，资金不会转移给您，但会留在您的账户中。 此外，如果我们在首次通知后的 90 天内未收到所需信息，或者您无法证明商品的来源或真伪，我们可能会根据《亚马逊服务商业解决方案协议》第 F 节和 “不当库存调查政策” 的相关规定处置受审查的库存。7.2。 此外，我们可能会根据《亚马逊服务商业解决方案协议》第 3 节撤回您的销售权限。
我们在这里为您提供帮助： 如果您对这封电子邮件或我们的政策有任何疑问，请联系 scram-appeals@amazon.com 要详细了解构成我们决策基础的政策，请查看以下资源：
--“不当库存调查政策” https://sellercentral.amazon.c ... BSZEN
--“亚马逊防伪政策” https://sellercentral.amazon.c ... 65970
--“状况指南” https://sellercentral.amazon.c ... 39950
--“亚马逊服务商业解决方案协议” https://sellercentral.amazon.c ... G1791
--“销售政策和卖家行为准则” https://sellercentral.amazon.com/help/hub/reference/external/G1801
请问各位大佬我这还有救吗 没有大牌的品牌授权还能怎么申诉下去？
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