所在分类:  Amazon 所属圈子: Amazon Amazon各类申诉

不是危险品但被判定为危险品:只有21天来申诉,过期销毁货物,开CASE说建议加入危险品计划,加入后发现易燃品仓库库容只有10立方英尺……

发帖3次 被置顶3次 被推荐0次 质量分0星 回帖互动14次 历史交流热度3.57% 历史交流深度0%
 5/9入仓,被怀疑是危险品,然后开始申诉,按要求 我从申诉页面下载了SDS安全数据表来填写产品的化学成分,
产品并不是什么危险品,这点我很清楚,也查询了同行的ASIN。
 
 第一次申诉被驳回,每一次申诉都要等4个工作日才能看到结果,这样一周只能申请一次
然后系统提示我只有21天来申诉,过期销毁货物。
 
解决办法似乎就只有两个 :要么加入危险品计划,要么继续申诉,然后开CASE得到的回复是建议加入危险品计划,跟正常卖没有区别,嗯,我信了 然后加入了危险品计划 之后也确实可以正常使用FBA
 
但是,仓库接着就将货物转移到了易燃品仓库,易燃品仓库库容只有10立方英尺,然而我这200个产品有700+立方英尺,很明显超了,不知道是否是因为这个问题,货件接收一直从5/9-6/27 这期间货物都在转运状态,没有可售数量,找了很多次客服  回复也只是等待接收结束申请调查,(期间又多次申诉危险品 但均被拒,也改了李思婷文案申诉还是不行),终于熬到6/27接收结果显示差异100+  ,申请调查---货找回来了,但继续转运预留中.....,再次开CASE....没什么卵用
 
总结一下:目前已加入危险品计划,怀疑由于危险品库容问题,货物一直处于转运状态,无法正常销售
               (要死了,这是夏季产品)
                 解决此问题,我个人认为只能申诉危险品成功,但并没有什么有效的办法
 
各位大佬有没有遇到过类似相同问题?
跪求解惑!
已邀请:
有可能是图片,还有敏感词的原因,可以自己先排查一下,然后再开case问客服,要多开几个,直到listing删除完敏感词,问客服说没有敏感危险品信息了,再继续去提交申诉,根本在于链接,链接要是还是有敏感信息,肯定也恢复不了
 
准备资料:
1、产品六面图,包装六面图
2、电子版说明书
3、相关的产品认证证书或者测试报告
4、采购发票,采购订单截图
5、使用场景图
6、供应商出具的产品不是危险品的证明
7、同行链接在售证据
8、SDS安全数据表
 
poa我提供一些思路给你,希望对你有帮助
 
强调产品不是危险品,产品是什么,详细描述用途,性能
 
问题的根本原因  
1、粗心大意,在亚马逊上创建之前,我们没有检查listing,有相关的敏感信息忽略了
2、我们没有对我们的员工进行足够的关于亚马逊销售政策的相关培训,不够了解平台政策
 
采取哪些措施来解决该问题  
分别对运营、开发、上级领导、公司的模式做出不同的对策
 
1、运营已在帐户检查了所有ASIN,并且删除了所有敏感信息,我们确保账户没有危险品,今后将更加注意检查
2、对销售没认真检查链接,列举一下惩罚措施,罚款,出具书面警告等,
3、我们已经检查了库存中所有库存的状况,确保没有危险品
4、优化亚马逊政策培训体系
①这些员工立刻做了深刻的检讨和反思,保证以后一定熟记亚马逊平台的相关销售政策和卖方行为准则,特别是在卖家后台的卖家大学里学习了危险品政策,不会再做违反亚马逊政策的一切操作。
(员工姓名:黄涛,检讨时间:2021年3月30日)
②亚马逊专业讲师立刻对所有的员工开会讲解亚马逊《销售政策和卖方行为准则》政策,每个听讲的员工都需要签名,不熟悉和掌握政策的员工不得运营账号。
(亚马逊专业讲师:黄潇潇)
时间:2021年3月30日
政策签名:请查看“POA截图”的宣导政策图片2
6、对于我们将要购买的商品,我们已经向供应商索取了更详细的产品信息,确保没有危险品
 
采取哪些措施来避免将来问题再次发生
深化对平台政策的了解、加强培训工作、优化运营结构:对开发和销售提出了不同的要求。
 
1.Strengthen the inspection of the quality inspection department and logistics transportation:

a. We will ask the factory to execute stricter checking up and testing process for our products, and request every confirmation and signature of testing result for every product from the tester in the factory.
b. We will execute a sampling check for different production batch and regular visits to the production line of the factory every week. Make sure we ship out every item in integral and good working conditions.
c. We will ask the factory to package with stronger crash proof and shockproof measures, like fling in the blanks with proof foam and wrapping up with hard carton. Change the logistics service provider with better transporting service.
d. We will strengthen the inspection of the quality inspection department. We will give the factory a complete quality inspection list, and ask the factory to troubleshoot the product according to our list one by one.
e. We ask the factory to extend the time of the product aging test. After that, we can get products with more stable product quality.
f. We will find a professional quality inspection team to help us carry out a full inspection of all products shipped. To ensure the yield of products shipped.
g. We will let the company's full-time quality inspectors go to train and perform detailed spot checks after the quality inspection team completes the quality inspection to ensure product quality.
h. In order to restrict the factory to attach importance to quality inspection, reduce the defect of the products. We will resign a quality agreement with the factory. 
i. We will replace various transportation ways to shorten the logistics transportation time.
j. We will strengthen our advertising and promotion efforts to achieve a better inventory circulation and avoid long-term storage in Amazon warehouses, which will consume all battery power.
k. We will let the customer service team go out for training in batches to improve the communication skills of the customer service team, as well as the ability of the customer service to solve problems.
 
2、加强员工培训。
我们邀请了经验丰富的专家到我们公司来培训我们的新销售员工,使他们掌握亚马逊政策的所有相关知识,以避免人为错误造成的错误。我们立即为所有员工提供了系统有效的培训。
链接:https://sellercentral.amazon.c ... 64570
https://sellercentral.amazon.com/help/hub/reference/G201003400
https://sellercentral.amazon.c ... 71860

3、We will re edit less Detailed or Accurate Page Description:

a. We will try more times to update the listing detail page and contact the amazon service support.
b. We will improved instruction manuals, with easy-to-understand text and pictures. Reduce customer misunderstandings.
c. Publish more videos and contents of product explanations and product operations on our social media. Let customers understand our products clearly in more ways.

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