社区 发现 Amazon 急！US安全部门发邮件过来说产品违反欧盟...
急！US安全部门发邮件过来说产品违反欧盟安全政策，现要求我们移除所有库存，求助如何处理？
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AI 摘要
适合在亚马逊出售玩具的卖家，遇到召回标记与合规证明问题时查阅。
本文聚焦在亚马逊对召回商品的合规处理。介绍如何清空相关库存并获取品牌方的合规证明，便于后续复售。
1.
召回与合规要点：
这是关于因潜在安全问题而被召回的商品，需遵循 Amazon 的移除与证明要求，以避免账号风险。2.
实际操作步骤：
先从 Seller Central 中移除相关产品的清单与广告，并停止发货，避免继续销售受影响商品。3.
合规证明文件含义：
Letter of Compliance 是品牌方出具的合规证明，说明产品符合安全标准与授权要求，便于重新上市。4.
获取流程：
向品牌方申请 LOA，提供产品信息、召回证据与库存信息，品牌方出具正式文件。5.
平台时限与操作要点：
若为 FBA，未出 LOA 的库存将被取消；你需在通知日起 30 天内清空相关库存，超时将自动处理并产生费用。6.
复售前的检查清单：
确保品牌授权、LOA、合规信息齐全，更新 listing 与描述，保留 LOA 以备审核。
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AI 摘要
收到亚马逊安全部门来信，说把我的产品移除了。产品属于玩具类。We are writing to let you know that product(s) you have offered for sale on Amazon.com have been removed due to the following Potential Safety Issue:
https://ec.europa.eu/consumers ... %3Den
We remind you that you are responsible for the products you list on Amazon.com, and for complying with our policies and applicable law. Please review your inventory and remove any of your Amazon.com listings or product ads that may be affected by this notification. Any further listing of these products on Amazon.com may result in the removal of your selling privileges.
Customers who have purchased the affected product(s) through the Amazon.com website will be sent a notification regarding the Potential Safety Issue. This includes customers who have purchased these products from sellers. You should not ship any pending orders for this product yourself.
If you are a Fulfillment by Amazon (FBA) seller, please note that pending FBA customer orders for these products will be cancelled. You have 30 days from the date of this message to remove your inventory of this product from our fulfillment centers. See the Remove inventory (overview) page in Seller Central for instructions. We will automatically dispose of any units of this product that remain in our fulfillment center for more than 30 days after the date of this message, without additional notice to you, at your cost. Further information is provided in Seller Central: https://sellercentral.amazon.c ... 47GH.
Thank you for your prompt attention to this matter.
Regards,
Product Compliance Team
Amazon.com
www.amazon.com
发邮件给客服，那边回复“The items have been flagged as a recalled item. In order to relist your product, please remove all inventory, and request a Letter of Compliance from the brand owner. ”
请问有经验的盆友们，这样情况具体需要提供什么？Letter of Compliance是什么文件？具体如何做呢？
https://ec.europa.eu/consumers ... %3Den
We remind you that you are responsible for the products you list on Amazon.com, and for complying with our policies and applicable law. Please review your inventory and remove any of your Amazon.com listings or product ads that may be affected by this notification. Any further listing of these products on Amazon.com may result in the removal of your selling privileges.
Customers who have purchased the affected product(s) through the Amazon.com website will be sent a notification regarding the Potential Safety Issue. This includes customers who have purchased these products from sellers. You should not ship any pending orders for this product yourself.
If you are a Fulfillment by Amazon (FBA) seller, please note that pending FBA customer orders for these products will be cancelled. You have 30 days from the date of this message to remove your inventory of this product from our fulfillment centers. See the Remove inventory (overview) page in Seller Central for instructions. We will automatically dispose of any units of this product that remain in our fulfillment center for more than 30 days after the date of this message, without additional notice to you, at your cost. Further information is provided in Seller Central: https://sellercentral.amazon.c ... 47GH.
Thank you for your prompt attention to this matter.
Regards,
Product Compliance Team
Amazon.com
www.amazon.com
发邮件给客服，那边回复“The items have been flagged as a recalled item. In order to relist your product, please remove all inventory, and request a Letter of Compliance from the brand owner. ”
请问有经验的盆友们，这样情况具体需要提供什么？Letter of Compliance是什么文件？具体如何做呢？
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