社区 发现 Amazon 急！US站点Beauty类目产品收到美国...
急！US站点Beauty类目产品收到美国消费品安全委员会（CPSC）的立即召回通知，亚马逊要求我们与CPSC联系并要求我们声明自愿召回已出售的商品，我们应该怎么办？
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AI 摘要
美妆及个人护理类卖家遇到CPSC召回与合规下架时查阅本文。
本文聚焦在美国CPSC召回情境下如何与监管机构沟通并准备材料以合规处理下架。
1.
合规沟通要点：
快速确认受影响的ASIN、向CPSC提交自愿召回意向、并将截图发送给 Amazon，确保在24小时内完成初步回复。2.
材料准备清单：
准备检测报告、证书、UL 文件等，作为提交CPSC的依据，信息要完整、清晰。3.
模板要点：
在邮件中清晰列出ASIN、召回原因、厂商信息、联系方式，并提供沟通截图以便追踪。4.
先前合规要点：
2月19日提交UL文件，2月26日审核通过，说明及时提交材料有助于恢复 listing。5.
风险与后果提醒：
如未及时响应，Amazon将退款并追偿卖家，需优先配合并及时沟通。6.
后续行动建议：
迅速转移库存、撤销品牌授权的其他店铺、注销支付信息与账户，降低持续损失。
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AI 摘要
产品类目：Beauty & Personal Care
Dear Seller:
I am writing to inform you of a compliance matter needing your immediate attention involving the United States Consumer Product Safety Commission (“CPSC”) regarding the following ASINs that you sold on Amazon.
B0XXXXXXXX - PRODUCT TITLE
On March 2, 2021 Amazon received a letter from the CPSC in relation to the Immediate Recall of the ASINs mentioned above.
We respectfully request that you conduct the voluntary safety recall, or if you or the manufacturer have testing reports or other information that evidences the failure alleged by CPSC is not accurate, Amazon and CPSC need to know about that immediately.
The CPSC has set certain deadlines with respect to a potential recall of the products, so it is crucial that you respond and engage in this dialogue as soon as possible. Importantly, please be aware that if you do not do so, and Amazon must take action in relation to the ASINs and refund consumers, it will seek immediate reimbursement from you.
Please complete the following steps immediately:
1. Email the following contact at the CPSC: Joseph F. Williams, Senior Compliance Officer
o Email: JFWilliams@cpsc.gov
2. Please share with the CPSC that you are writing them to voluntary recall the ASINs B0XXXXXXXX, which you sold on Amazon.
3. Send a screenshot of your communication with the CPSC to the following email: regulatoryscreenshots@amazon.com
* * *
Please note that if we do not receive a screenshot from you of your communication with the CPSC within the next 24 hours, your selling privileges may be revoked according to your Business Solution Agreement.
Regards,
Amazon Product Safety
Amazon.com
This e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.
我们现在正准备把ASIN各种检测报告和证书发给CPSC，请问发邮件给CPSC的时候有哪些点是需要注意的？有没有模板可供参考？
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2021.8.13更新：
关注此问题且遭遇同样原因被下架产品的卖家朋友请注意！！！我们这个被CPSC召回产品的店铺已经被扣款80W刀了！扣款的总额就是这个链接从上架到被下架的所有销售额！！！请大家引起重视！赶紧转移库存+撤销同品牌授权的其他店铺+注销信用卡和店铺！！！动作要快！！！
- 2月19日ASIN收到【商品合规性请求】，当时listing还没有被下架，我们及时提交了各种UL文件，2月26日ASIN通过了审核；
- 3月2日ASIN收到【Product Safety Concern】的case，listing直接被下架，我们也按照要求提供了各种UL文件，但是一直到今天都没有恢复listing，询问客服也说查不到原因。
- 早上来翻邮箱的时候突然发现了这封邮件：
Dear Seller:
I am writing to inform you of a compliance matter needing your immediate attention involving the United States Consumer Product Safety Commission (“CPSC”) regarding the following ASINs that you sold on Amazon.
B0XXXXXXXX - PRODUCT TITLE
On March 2, 2021 Amazon received a letter from the CPSC in relation to the Immediate Recall of the ASINs mentioned above.
We respectfully request that you conduct the voluntary safety recall, or if you or the manufacturer have testing reports or other information that evidences the failure alleged by CPSC is not accurate, Amazon and CPSC need to know about that immediately.
The CPSC has set certain deadlines with respect to a potential recall of the products, so it is crucial that you respond and engage in this dialogue as soon as possible. Importantly, please be aware that if you do not do so, and Amazon must take action in relation to the ASINs and refund consumers, it will seek immediate reimbursement from you.
Please complete the following steps immediately:
1. Email the following contact at the CPSC: Joseph F. Williams, Senior Compliance Officer
o Email: JFWilliams@cpsc.gov
2. Please share with the CPSC that you are writing them to voluntary recall the ASINs B0XXXXXXXX, which you sold on Amazon.
3. Send a screenshot of your communication with the CPSC to the following email: regulatoryscreenshots@amazon.com
* * *
Please note that if we do not receive a screenshot from you of your communication with the CPSC within the next 24 hours, your selling privileges may be revoked according to your Business Solution Agreement.
Regards,
Amazon Product Safety
Amazon.com
This e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.
我们现在正准备把ASIN各种检测报告和证书发给CPSC，请问发邮件给CPSC的时候有哪些点是需要注意的？有没有模板可供参考？
---------------------------------------------------------------------------------------------------------------------------------------------------------------------
2021.8.13更新：
关注此问题且遭遇同样原因被下架产品的卖家朋友请注意！！！我们这个被CPSC召回产品的店铺已经被扣款80W刀了！扣款的总额就是这个链接从上架到被下架的所有销售额！！！请大家引起重视！赶紧转移库存+撤销同品牌授权的其他店铺+注销信用卡和店铺！！！动作要快！！！
倒计时：
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