社区 发现 Amazon 直评怎么删，需要具体的方法？我投诉过，也...
直评怎么删，需要具体的方法？我投诉过，也找过服务商举报。都没成功。
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收到1星直评。我用工具查了，确定没有订单号。以这个名义“严禁任何试图操纵社区或改变其运作的尝试，例如通过提供虚假，误导或不真实的内容”去投诉。证据是：1没有已验证购买记号，我用工具也查了确定没有订单号。我了解亚马逊允许没有购买就评价。但亚马逊不允许说谎。如没有购买，却评价“用了2天就坏了”2、这个买家把他的个人资料页的评价记录都隐藏了（链接XXX），说明他在心虚，他不是个正常买家。结果对方说评价没有违反准则，不给删除，我又开，对方还不删，说不会再回复类似邮件。我也怕投诉多了，对方删我好评。我曾经还找服务商点30-50个举报按钮，也没有删除差评。
是我的方法不对吗？成功处理差评的人，具体都是用什么方法处理的呢？
是我的方法不对吗？成功处理差评的人，具体都是用什么方法处理的呢？
倒计时：
6 个回复
匿名用户
赞同来自: Tiny2020
在后台product review的入口投诉,把恶意直评的名字,标题,都写上,然后附件截图profile,说只留过你的产品review,说明这明显是恶意的. 后面还要多写点内容跟亚马逊诉苦,比如广告烧了很多,很多货在FBA路上等等,主要是诉苦你是怎么辛辛苦苦做起来的新listing...一般第一次第二次投诉之后,亚马逊回复都是很敷衍,大概意思就是无可奉告,但是如果是继续来差评,你要接着投诉,接着第一个case.
切记:开case的入口一定要正确(product review这个入口),后台一定要是英文的界面
具体模板:
ASIN :
The name of the reviewer:
Title of the review:
Dear amazon,
Thank you for your help!
My listing was continuously malicious with non-VP review for the past two days. All of them were 1 star reviews, and the contents described were very bad, which seriously affected my listing! The quality of my products is absolutely excellent. All of them are upgraded and include packaging.
The buyer account profile that left malicious bad reviews is blank (as the attachments), only 1 bad review for my listing, very obvious malicious bad reviews.
My product has been promoted by almost XXXX钱 per day in advertising costs. After several rounds of advertising optimization, I continued to promote it for a long time before I got a better exposure. Now I have experienced malicious attacks from unscrupulous competitors. It's crashing. There is still a lot of goods on the way to the FBA. I do not know what to do with this.
I just want to be a good seller.
So I seek help from Amazon related team!
Thank you very much!
如果上面的发了之后亚马逊回复了但是没有被移除,后面又接着来恶意直评的话,就把上面的case ID 附上,接着新开一个case.
Dear amazon,
Here is another malicious non-VP review for today!!!!
Please help!!!
ASIN :
The name of the reviewer:
Title of the review:
模板自己看着改吧