邮件如下：

It has come to the attention of our Product Safety department that concerns have been logged regarding a product sold by you. I’m writing as part of an internal investigation to address our mutual customer’s concerns regarding that product and aid in bringing about a satisfactory resolution for them.
A
The complaint is regarding xxx and the customer’s comments are as follows:

-“Exploded after one week do not buy beware.”

Product Safety asks that you please respond with the appropriate documentation within 7 days by taking the following steps:

1. MOST IMPORTANT: Submit all relevant safety testing data and certification for the item in English. We ask that you include testing specifically related to the incident in question. Please refer to the attached word document of “Product Compliance Guidelines” if you have any questions. PLEASE NOTE: An MSDS does not suffice for safety testing.

If you have questions about the appropriate standards for the product, please consult with the laboratory directly.

2. Provide images of the product (front, back, accessories, and packaging); safety/compliance marks and logos (e.g. FCC, UL, and ETL); and safety labels and warnings on the product or packaging. Please also attach the, model number, serial number, UPC code and a copy of the instruction manual.

Thank you for your swift attention to this matter. We look forward to resolving this to our mutual satisfaction.

Please note:
Although your ASIN might be available at the moment, your product will be removed from the website if we do not hear back from you with the requested documents within the next 7 days.

产品是电子类的，亚马逊提供的文档里的CPSC的链接都是儿童类的产品，不确定亚马逊具体需要哪些认证，目前手里面只有一个UL的测试，希望有经历的大佬传授下经验，或者有推荐的做测试的实验室也好，谢谢大家