有碰到一样的情况,是因为品牌brand owner之前绑定的账号被封掉了,现在把品牌brand owner授权给新账号,也是在这个用户权限界面授权,出现报错,后来是用以下办法解决,楼主可以试试:
1. 首先去已被封掉的账号取消品牌备案
2. 去已备案的授权账号开case:
路径:https://brandregistry.amazon.com/cu/contact-us?ref=brnav_to_contactus - Update your brand profile - Fix issues related to user roles
内容:
Please help us add this seller as rights owner, thanks.
* Role requested: Rights Owner
* Account/Email: 填被授权账号邮箱
* Brand:
Enter the Email Address Login of the Seller Central user account you would like to add:: 填被授权账号邮箱
Enter the brand(s) that this request pertains to::
14 个回复
小小麦777
赞同来自:
1. 首先去已被封掉的账号取消品牌备案
2. 去已备案的授权账号开case:
路径:https://brandregistry.amazon.com/cu/contact-us?ref=brnav_to_contactus - Update your brand profile - Fix issues related to user roles
内容:
Please help us add this seller as rights owner, thanks.
* Role requested: Rights Owner
* Account/Email: 填被授权账号邮箱
* Brand:
Enter the Email Address Login of the Seller Central user account you would like to add:: 填被授权账号邮箱
Enter the brand(s) that this request pertains to::
3. 大概过几分钟会收到回复,亚马逊客服会完成授权,这是我们当时收到的截图:
到这一步应该就备案完成了,但是我们当时又遇到了下一个问题,被授权的账号虽然显示备案成功了,当时并没有A+ VINE之类的brand owner本应该有的权限,所以又做了一些其他的操作让账号拥有这些权限:
在被授权的账号进入这个网址,检查是否是已标识为品牌所有者,如果没有,点击一下申请,然后再去授权账号点击同意
https://sellercentral.amazon.com/brands/brand-relationships?ref=bp_aba